It is important to have a plan for when things go wrong. Operational risks can lead to catastrophic financial losses. Examples are employee errors, system failure or natural disasters. It also covers protecting yourself and your business from fraud. Having adequate insurance is not always enough; you may be covered for the loss of items in a flood, but are you covered for the days your business is not operating? Contingency plans assess what happens if you business is down for an hour, a day, a week or month.
Knowing how you will fulfill orders whether you subcontract things and make lesser profit but retain customers is an essential part of mitigating operational risk. Talk to your insurance agent about adding a rider that covers you for down time as well as liability insurance should an employee defraud your company or your customers. If you are at risk for a computer system going down, look into a backup server and have IT personnel familiar with your system prepared to get to work if needed. These may be subcontractors who are familiar with the system but not on payroll unless needed.
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